Front AI

Front AI specialises in automating customer service through conversational AI and channel-strategy optimisation. A leader in AI-based customer service automation across the Nordics, it reports automating 3.5 million conversations a year and 300 FTE of savings for clients.

What they do

• Conversational AI chatbots
• Voice and email automation
• Generative AI for support
• reChanneld channel-strategy tooling
• Custom implementation and integration

How they work

Front AI serves banking, fintech, retail, education and insurance — clients include S-Pankki, Norion Bank, Nets, Edenred and Valio — automating informational requests, reducing call volume and optimising channels with controlled GenAI. Headquartered in Helsinki, Finland.